![]() Unattended remote support solutions: requires a client-side agent app installed on the end user’s device that grants permanent remote support and thus eliminates the need to get the user’s permission for each session.Attended remote support tools: requires end-user to be physically present next to his device at the time of the support session to grant permission for remote connection.There are two types of remote support software: Talking of a remote support software, we usually mean a tool that allows one computer to remotely access and view the screen of another computer or device via an internet connection, commonly used by IT professionals, technical support teams, and help desk staff to provide support-based functions. Continue reading, and you’ll definitely find the best remote support solution for enterprises or small to medium businesses that will cover all your needs. We’ve done a detailed research, comparing the best remote support tools, taking into consideration supported platforms, key features, type of deployment, integrations, price. Whether you’re a small IT business owner, part of a large enterprise organization’s technical support team, or just looking for the right software to help your relatives, choosing the right remote support tool is pivotal to the productivity and security of work.īecause of the different factors to consider, it might be difficult to make a decision. ![]()
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